Frequently Asked Questions
Feeling lost? We've got you covered. If you still have questions please contact us at [email protected].Shipments
Click HERE to start!
Step 1: Select parcel size.
Step 2: Fill in the sender's and recipient's details & choose the pickup locker. Complete the online payment and print the voucher (no printer no problem! you can write the parcel ID on the package).
Step 3: Place your parcel in any Locker, opening it with the 10-digit parcel ID, and you're ready.
The parcel ID remains active for 30 calendar days from the date of issuance.
We recommend a maximum weight of 20kg.
There is no option for cash on delivery in this service, only the shipping fee is charged.
Deliveries
Your can pick-up your parcel within the first 48H upon delivery. You can extend this period in the 'Track your parcel' page of our website . After three days that the parcel remains uncollected in the locker, BOX NOW returns it back to our warehouse. We always send you pick-up reminders through text messages in order not to forget the collection of your parcel.
If you have ordered from a partnered e-shop, BOX NOW will send you a text message with a 6-digit PIN once your parcel is at the selected BOX NOW Locker. By typing this PIN to the locker's keypad a door will open so you can collect your parcel.
We can accommodate three package's sizes: Small (H: 8 cm, W: 45 cm, L: 60 cm), Medium (H: 17 cm, W: 45 cm, L: 60 cm), Large (H: 36 cm, W: 45 cm, L: 60 cm) up to 20Kg.
Don't worry, it's probably because the E-shop has not yet prepared your order. BOX NOW delivers within 2 working days by the time the merchant has finished processing your order. You can track your order in our website or contact us through [email protected] and +357 240 42000 .
Our Lockers
Our parcel delivery lockers are equipped with solar power cells, therefore they do not require electricity outlets for their operation.
If you have a sunny outside space that is not useful for your store's operation, you can get in touch with us at [email protected] and discuss the possibility of hosting a BOX NOW Locker.
Click on the link we’ve sent you by text message and by email. There you’ll find route directions for the BOX NOW Locker you’ve chosen.
About BOX NOW
BOX NOW is the evolution of specialized parcel delivery companies, utilizing innovative digital technology to offer modern and automated personalized services. With sustainable, green development at the core of its philosophy as well as its daily operation, BOX NOW's Lockers are completely autonomous and operate exclusively on solar energy, offering a new, innovative and environmentally friendly way of receiving parcels. BOX NOW lockers are placed at key points of the city, so that you have 24/7 access to the Automatic Pickup Machine anytime, fast and simple.
From our lockers to our operational procedures, we aspire to be fully green and sustainable. Our Lockers use only solar power for their operation, fact that makes us our contribute less to the evolving energy crisis. Our transport service is more efficient than the usual delivery services as we can cover a lower amount of mileage to deliver more parcels into one BOX NOW Locker. In that way we reduce congestion levels and as a consequence decrease emissions.
Other
Yes you can! It's an easy process available in selected partnered e-shops. You fill out the BOX NOW returns form, you receive a PIN and you go to any BOX NOW Locker and place the parcel for return.
No! If you're not feeling comfortable with paying for your goods prior to their delivery, you can also pay your order via a payment link that we send you at the time that the parcel is already placed at your selected Locker. You can find this payment method in selected partnered E-shops.